Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn and unused, in the same condition that you received it. You'll also need your order number or proof of purchase.

To start a return, contact us first at info.zariajewels@gmail.com. Please do not send any item back before contacting us — items sent back to us without a return request first will not be accepted.

If your return is accepted, we'll send you instructions on how and where to return your item. You can always reach us with any return question at info.zariajewels@gmail.com.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including sale items and gift cards. Please get in touch if you have any questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once your return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unworn and unused, in the same condition you received it, and you'll need your order number or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember that it can also take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at info.zariajewels@gmail.com.